Privacy Policy

Last updated: September 2026

This Privacy Policy explains how we collect, use, and protect personal information when you visit our online store, create an account, place an order, or contact us. By using this website, you agree to the practices described below.

Information we collect

Account details: name, email address, and password when you register or sign in (including sign-in with Google, if enabled).
Order information: shipping and billing addresses, phone number, order items, payment status, and delivery details.
Payment data: card and payment processing are handled by Stripe. We do not store full card numbers on our servers.
Communications: messages you send through our contact form, support requests, and email correspondence.
Technical data: IP address, browser type, device information, and cookies required for shopping cart, login sessions, and site security.
Analytics & marketing cookies: with your consent, we may use Google Analytics / Google Tag Manager to understand site usage and measure advertising performance.

How we use your information

Process and deliver orders, send order confirmations, shipping updates, and account notifications.
Provide customer support and respond to contact form submissions.
Prevent fraud, abuse, and unauthorized access.
Improve our website, products, and customer experience.
Send optional marketing emails only where permitted and with appropriate consent.

Legal bases (where applicable)

We process personal data to perform our contract with you (fulfilling orders), comply with legal obligations (tax and accounting records), pursue legitimate interests (security, analytics with consent), and, where required, based on your consent (non-essential cookies and certain marketing).

Sharing with service providers

We share data only as needed with trusted processors, including:

Stripe — payment processing
Shipping carriers — delivery of your order
Email infrastructure — transactional and support messages
Analytics providers — only after cookie consent, where enabled

We do not sell your personal information.

Data retention

We retain order and account records as long as needed to provide services, resolve disputes, and meet legal, tax, and accounting requirements. Contact form messages are kept in our admin system until handled and archived according to our internal policies.

Your choices & rights

Update profile and address details in your account area.
Manage cookie preferences through the cookie banner on our site.
Request access, correction, or deletion of personal data by contacting us (subject to legal retention obligations).
Opt out of marketing emails using the unsubscribe link in any promotional message.

Security

We use industry-standard measures including HTTPS, access controls, and secure payment processing. No method of transmission over the internet is 100% secure; please use a strong, unique password for your account.

Children

Our store is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. The revised version will be posted on this page with an updated date.

Contact

Questions about privacy? Visit our Contact Us page or use the contact details shown in the site footer.