Returns

Last updated: September 2026

We want you to be satisfied with your purchase. If something is not right, you may be eligible to request a return after your order has shipped and is considered delivered under our delivery estimate.

How delivery status works

When your order is marked shipped, we estimate delivery within a configurable window (typically 7 calendar days from the ship date). After that window, the order is treated as delivered for return eligibility in your account. Tracking information, when available, is included in your shipping confirmation email.

Eligibility

You may submit a return request from your account when:

The order status is shipped and the estimated delivery date has passed.
You do not already have an open return request (requested, received, or approved) for that order.
Items are in resalable condition unless the return reason is damage, defect, or wrong item received.

Some items (custom, final sale, or hygiene-sensitive products, if marked as such) may not be returnable. Any exclusions will be noted on the product page or at checkout.

How to request a return

Sign in to your account and open My orders.
Select the eligible order and choose Request a return.
Select a return reason, add a short description of the issue, and upload clear photos (minimum 3, maximum 5 images for delivered orders).
Submit the request. Our team will review it and update the status in your account.

Return reasons

Common reasons include:

Wrong item received
Damaged or defective
Not as described
Changed my mind
Other (please provide details of at least 20 characters)

After you submit

Requested: we have received your return request and are reviewing it.
Received: returned goods have been received at our facility (when applicable).
Approved / rejected: we will notify you by email according to the outcome.

Approved refunds are processed to your original payment method where possible. Refund timing depends on your bank or card issuer after we release the refund.

Return shipping

Return shipping instructions (including whether we provide a prepaid label or whether you are responsible for return postage) will be communicated when your return is approved. Please do not send items back until you receive approval and instructions, unless we explicitly ask you to do so for safety or damage claims.

Exchanges

We do not guarantee direct exchanges. If you need a different item, an approved return and a new order may be required depending on stock availability.

Order cancellations

If your order has not shipped yet, you may request cancellation from your account. Once shipped, please use the return process above instead.

Need help?

Visit Contact Us or use the contact details in the site footer. Include your order number for faster support.